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Get in touch.

Live Chat

Have a quick question? We're here to help from 9am to 5pm EST.

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Email

Drop us a line at any time, and we’ll be right with you.

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Call

Give us a call and leave a message with your name and order number. We'll give you a call back within 1-2 business days.

+1 (866) 322-5388

Stores

Stop by our Toronto and Vancouver stores to see us in person.

Locations

Frequently Asked Questions

We ship to Canada (excluding Nunavut), the United States (excluding Alaska and Hawaii) and the United Kingdom. If you're located outside of these regions, then send us an email and we'd be happy to work on a solution together.

We offer a $15 flat rate for shipping under $250. Shipping on orders above $250 is free.

If your order was in stock, expect to receive a shipping confirmation and tracking number within 1-2 business days.

Once your order has been shipped, you’ll receive a confirmation and a tracking number so you can follow your package as it travels to your home.

If you’re not in love with your new tableware, you can start a return or exchange here. We'll even send you a shipping label to send your order back to us for a full refund.

Shipping homeware, especially ceramics and glassware, can be tricky. If any pieces in your order arrive broken, chipped, or damaged in any way, please reach out and we’ll work with you to make it right.

All of our packaging is 100% recyclable and plastic-free. To recycle the boxes, envelopes, and packing paper, flatten and place them curbside or wherever you put other recyclable products like cans, bottles, and cartons. The sustainable bio-film that cushions our dinnerware is made from potato starch and maize starch, and is fully home compostable and 100% biodegradable. Any packing peanuts shipped with your order are also made of starch and will break down in the sink with water.

Yes! For stress-free holiday gifting, we're offering an extended 100-day window to return or exchange all purchases made between October 20th and December 15th.

Live with us for 30 days.

We want you to love having us around. If we’re not the right fit for your home, we have a 30-day money back guarantee—used or unused. Be sure to hang onto the original packaging to make the return process smoother.

Visit our stores.

Join us in-store to experience our collections with a personalized shopping experience. Our hosts are ready to answer your questions, recommend pieces for your home, and help you style your space.